Customer Success Executive

Come and learn the skills of selling tech solutions and be one of our competitive forces to disrupt so that businesses can focus on bringing out the best in their people.

Overview of Role

The Customer Success Executive (Trainee) works towards Improving customer lifetime value and reducing churn by developing customer relationships that promote retention and loyalty and providing excellent support. The Trainee will learn to identify and resolve challenges with product adoption encountered by customers.

The Trainee works in a fast-paced and dynamic environment, and is familiar with client relationship management and sales tools, as well as customer service frameworks and practices. He/she is knowledgeable of best practices pertaining to the use of the organisation's products and services, and the clients’ industry and business needs.

Responsibilities

  • Provide consistent customer support through emails, phone support and any online communication platforms.
  • Ensure efficient and effective day-to-day activities of the business operations.
  • Conduct online training sessions to educate clients onhow existing and new product features and functionality work.
  • Manage CRM and other platforms related to delivering customer success.
  • Understand and formalise customer requests, needs and requirements.
  • Provide feedback to Sales Team and Product Team relating to new functionality request and specification, as well as assisting in providing feedback to improve user experience.

Requirements

  • Diploma Holder of any Discipline (preferably in Hospitality or Customer Service-Related)
  • Fresh graduate or up to 1-year relevant experience in any Front-Facing Role
  • Fluent in Written and Spoken English
  • Basic Understanding of HR Policy Knowledge
  • Good Understanding of Technology
  • Strong Customer-Oriented Mentality. Good Analytical and Problem-Solving Skills. Good Interpersonal Skills. Organized and Meticulous

Our READY Values

We practice what we preach by living our READY Values daily:

  • Responsible and Reliable - Every individual is a team player that knows their role, takes ownership and pride in their work.
  • Equal Opportunity and Growth - Everybody has a voice in the company and is given space to grow.
  • Authenticity - Giving and taking honest and constructive feedback by being genuine and respectful with everybody, giving credit where credit is due.
  • Data-Driven - Make informed decisions based on sound statistical analysis.
  • Youthful and Vibrant Culture - Get things done and have fun at the same time.
    So, if you are a Maker-Doer-Creator-Fighter with an amazing personality and a team player, we want you!
    Get to know us more: https://payboy.biz/about
    Read what our Brand Ambassadors have to say about working with us: https://payboy.biz/careers
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  • During my stint at Payboy, it has been nothing short of an amazing experience. Interning at Payboy has been one of the best decisions I made professionally. The comprehensive employee development plan and mentorship allowed me to build the technical foundation I have as a software engineer at my current job at UOB. If you are someone that takes challenges in stride, then Payboy will bring the best out of you by exposing you to plenty of opportunities.

    Of course, Payboy is not all about work - in fact, it’s their culture that captivated me. The camaraderie between every employee makes work so much more enjoyable since everyone is willing to show the ropes and learn with you. In fact, Payboy is very interested in your unique point-of-view of the challenges it faces and how the team can better solve them. Also, if you love to snack during work, their snacks corner is always filled with fresh goodies to keep you fueled during work.

    Don’t hesitate to give Payboy traineeship a go!
    - Ivan Goh Chun En
  • I entered Payboy as a UX Designer after graduating from Ngee Ann Polytechnic under the Startup Talent Factory Program. Even though I entered the company with little to no experience in this industry, Payboy created an environment where I could learn and explore comfortably. I was given many opportunities to explore different roles, and this helped me discover my interest in development, which led me to further my studies in a related course.

    Working at Payboy was definitely not easy. Being in a startup meant a fast working environment, however, the culture made up for it. Everyone is very warm, welcoming, and willing to help each other when needed. It is very heartening when we are all learning together and you know that you are not alone.


    Hong Li Xuan
  • Back when I was a second year in SMU, I applied for internships with only a couple of basic programming courses under my belt. I really only knew the basics: loops and if-conditions, some idea of html and css.

    Working at Payboy changed my school life, and career trajectory. I’ve never met a group of people so welcoming, nurturing, and rooted in their belief in what they do - and if there’s one thing that Payboy loves, it’s their people.

    In my time at Payboy, I gained a year of valuable experience working hands-on on the codebase, learning the basics of web development, API design, frontend and backend frameworks, and software architecture. I was involved in end-to-end delivery, from gathering client requirements, to translating that into engineering tasks, to testing and deploying the finished product.

    I’m now a developer in the industry, and my time at Payboy was what made me choose this career path. I’m very confident that they have something incredible to offer to you, too.

    - Brandon Lim
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