HR & Managed Services Senior Specialist

Looking to start an exciting career in Managed Services? Join Payboy’s team where you get to work with various industries and be exposed to various work in a fast-growing HR Tech start-up.

Overview of Role

The HR & Managed Services Senior Specialist is responsible for managing complex payroll setups, ensuring compliance through regular audits, and leading client onboarding to customize HR and payroll solutions. The role involves mentoring junior team members, conducting training sessions, and building strong client relationships by acting as a trusted advisor. Additionally, the Specialist ensures statutory compliance for assigned clients, stays updated on regulatory changes, and collaborates with the Manager to optimize workflows for improved efficiency.

Responsibilities

Advanced Payroll Management:

Manage more complex payroll setups, such as those involving variable components, multiple shifts, or foreign employee arrangements.
Conduct regular payroll audits to ensure compliance and identify discrepancies.

Client Onboarding & Support:

Lead the onboarding of new clients, ensuring smooth data migration and payroll system setup.
Customize HR and payroll solutions to meet client-specific needs and provide ongoing support during transitions.

Mentorship & Training:

Mentor junior Specialists, providing guidance on handling challenging payroll cases and improving their service delivery.
Conduct training sessions for team members on new systems, processes, or compliance changes.

Client Relationship Management:

Build strong relationships with key clients, acting as a trusted advisor for their HR and payroll needs.
Anticipate client challenges and proactively recommend solutions to improve their operations.

Compliance Oversight:

Monitor compliance requirements for all assigned clients and ensure timely submission of statutory reports.
Stay updated on regulatory changes and inform clients of their implications.

Process Optimization:

Identify areas for process improvement and collaborate with the Manager to implement more efficient workflows.

Requirements

2–3 years of experience in payroll and HR services.
Expertise in payroll software and statutory compliance.
Strong analytical and problem-solving skills.
Leadership and mentoring capabilities.

Our READY Values

We practice what we preach by living our READY Values daily:

Responsible and Reliable - Every individual is a team player that knows their role, takes ownership and pride in their work.
Equal Opportunity and Growth - Everybody has a voice in the company and is given space to grow.
Authenticity - Giving and taking honest and constructive feedback by being genuine and respectful with everybody, giving credit where credit is due.
Data-Driven - Make informed decisions based on sound statistical analysis.
Youthful and Vibrant Culture - Get things done and have fun at the same time.
So, if you are a Maker-Doer-Creator-Fighter with an amazing personality and a team player, we want you!
Get to know us more: https://payboy.biz/about
Read what our Brand Ambassadors have to say about working with us: https://payboy.biz/careers

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During my stint at Payboy, it has been nothing short of an amazing experience. Interning at Payboy has been one of the best decisions I made professionally. The comprehensive employee development plan and mentorship allowed me to build the technical foundation I have as a software engineer at my current job at UOB. If you are someone that takes challenges in stride, then Payboy will bring the best out of you by exposing you to plenty of opportunities.

Of course, Payboy is not all about work - in fact, it’s their culture that captivated me. The camaraderie between every employee makes work so much more enjoyable since everyone is willing to show the ropes and learn with you. In fact, Payboy is very interested in your unique point-of-view of the challenges it faces and how the team can better solve them. Also, if you love to snack during work, their snacks corner is always filled with fresh goodies to keep you fueled during work.

Don’t hesitate to give Payboy traineeship a go!
- Ivan Goh Chun En
I entered Payboy as a UX Designer after graduating from Ngee Ann Polytechnic under the Startup Talent Factory Program. Even though I entered the company with little to no experience in this industry, Payboy created an environment where I could learn and explore comfortably. I was given many opportunities to explore different roles, and this helped me discover my interest in development, which led me to further my studies in a related course.

Working at Payboy was definitely not easy. Being in a startup meant a fast working environment, however, the culture made up for it. Everyone is very warm, welcoming, and willing to help each other when needed. It is very heartening when we are all learning together and you know that you are not alone.

Hong Li Xuan
Back when I was a second year in SMU, I applied for internships with only a couple of basic programming courses under my belt. I really only knew the basics: loops and if-conditions, some idea of html and css.

Working at Payboy changed my school life, and career trajectory. I’ve never met a group of people so welcoming, nurturing, and rooted in their belief in what they do - and if there’s one thing that Payboy loves, it’s their people.

In my time at Payboy, I gained a year of valuable experience working hands-on on the codebase, learning the basics of web development, API design, frontend and backend frameworks, and software architecture. I was involved in end-to-end delivery, from gathering client requirements, to translating that into engineering tasks, to testing and deploying the finished product.

I’m now a developer in the industry, and my time at Payboy was what made me choose this career path. I’m very confident that they have something incredible to offer to you, too.

- Brandon Lim